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RETURNS/EXCHANGES:

Returns:

We accept returns. You can return unopened products in the original packaging within 15 days of your purchase with receipt or proof of purchase. If 15 days or more have passed since your purchase, we cannot offer you a refund or an exchange. Upon receipt of the returned product, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.

 Only regular priced products may be refunded. Sale and Custom products are non-refundable.

To follow-up on the status of your return, please contact us at Websales@canpaco.com.

 

Exchanges:

We only exchange goods if they are defective or damaged. In circumstances where product is deemed defective, you should promptly contact us at Websales@canpaco.com with details of the product and the defect. You can send the product you consider defective product to:

 7901 Huntington Road

Woodbridge, Ontario

Canada    L4H 2S0

Attn:_RETURN DEPT_

 

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

 

Shipping:

To return the product you purchased, please ship it to:

 

7901 Huntington Road

Woodbridge, Ontario

Canada    L4H 2S0

 

Attn:_RETURN DEPT_

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice.  If Canpaco is responsible or at fault, Canpaco will provide a RGA (Return Goods Authorization) number, along with a Return Label to ship back the goods.

Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned product. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.