At Canpaco Inc. (“Canpaco”), a member of the Imperial Dade Canada family of companies, we are committed to providing high-quality packaging supplies and equipment to our customers. This Return and Refund Policy explains the conditions under which returns, refunds, credits, and product claims will be considered. By placing an order with Canpaco, you (the “Buyer”) agree to the terms set out below, which form part of Canpaco’s Terms and Conditions of Sale.
Requests to return goods purchased from Canpaco must meet all of the following conditions:
Approved returns are subject to a restocking fee of fifteen percent (15%) of the invoiced value of the returned goods, with a minimum charge of $25.00 per return. The Buyer is also responsible for all transportation, freight, and handling costs associated with returning the goods to Canpaco, unless the return is required as a result of an error by Canpaco or a confirmed warranty claim (see Sections 5 and 6 below).
The following items cannot be returned or refunded under any circumstances:
To request a return, please contact Canpaco Customer Service within 30 days of the invoice date and provide the following information:
Customer Service can be reached at:
If the request is approved, Canpaco will issue a Return Authorization (RA) number and provide return shipping instructions. The RA number must be clearly marked on the outside of all returned cartons and on all paperwork. RA numbers are valid for thirty (30) days from the date of issue.
The Buyer is responsible for inspecting all shipments upon delivery. Any visible damage, shortage, or incorrect product must be noted on the carrier’s delivery receipt or bill of lading at the time of delivery and reported to Canpaco within forty-eight (48) hours.
Concealed damage, latent defects, or product non-conformities that are not visible at the time of delivery must be reported to Canpaco in writing within thirty (30) days of delivery. Claims received after this period will not be eligible for credit, replacement, or refund.
Where the issue is the result of an error by Canpaco — such as incorrect product shipped, shortage, or shipping damage — Canpaco will, at its option, arrange for replacement of the affected goods, issue a credit to the Buyer’s account, or arrange for return of the goods at Canpaco’s expense. In such cases, no restocking fee will apply and Canpaco will cover the cost of return transportation.
All goods supplied by Canpaco are sold with only such warranties as are extended by the original manufacturer of the goods. Canpaco will provide reasonable assistance to the Buyer in obtaining the benefits of any applicable manufacturer warranty. No warranty claim will be honoured if:
The foregoing warranty is exclusive of, and in lieu of, all other warranties, whether written, oral, or implied, including any warranty of performance, non-infringement, merchantability, or fitness for a particular purpose.
Packaging machinery, equipment, and spare parts are generally non-returnable once delivered. Equipment is covered only by the warranty (if any) provided by the original equipment manufacturer. Returns or warranty claims relating to equipment will be handled in accordance with the applicable manufacturer’s terms and any sales order, quotation, or service agreement signed between Canpaco and the Buyer.
Once returned goods have been received and inspected by Canpaco and confirmed to be in resalable condition, a credit or refund will be issued as follows:
Once an order has been confirmed by Canpaco, it may not be cancelled by the Buyer except with Canpaco’s express written consent. Custom orders, special orders, and orders that have already entered production or shipping cannot be cancelled. Cancellation requests for stock items received prior to shipment will be reviewed on a case-by-case basis and may be subject to administrative or production charges.
Canpaco’s total liability on any claim of any kind, including negligence, with respect to any goods or services supplied, shall in no case exceed the purchase price of the specific goods or services giving rise to the claim. In no event shall Canpaco be liable for any lost profits, or for any special, indirect, incidental, or consequential damages of any kind arising out of the sale, delivery, non-delivery, use, or loss of use of the goods. This Return and Refund Policy does not limit any non-waivable rights the Buyer may have under applicable consumer protection legislation.
Canpaco reserves the right to amend this Return and Refund Policy at any time without prior notice. The version in effect at the time the order is placed will govern that order. The most current version of this Policy will be posted on Canpaco’s website at www.canpaco.com.
This Policy shall be governed by and interpreted in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable in that province, without giving effect to principles of conflicts of law.
Canpaco Inc.
7901 Huntington Road, Woodbridge, ON L4H 0S9
Phone: (905) 771-7791
Email: canpaco.csr@imperialdade.com
Web: www.canpaco.com